Creating content

Learn how to deliver amazing content to your visitors

Setting up your knowledge base

Organizing knowledge base content

Importing Google Docs as articles

Using labels on your articles

Viewing and restoring archived articles

Updating articles in bulk

Moving and reordering sections and articles

Working with articles

Creating and editing articles

Disabling comments for an article

Promoting an article

Inserting and editing links in articles

Inserting videos in articles

Inserting images in articles

See all 7 articles

Managing Community topics

Best practices for managing your community

Applying user segments to community content

Creating user segments

Reordering discussion topics

Editing and deleting discussion topics

Adding discussion topics

Managing Community posts

Analyzing community activity

Viewing community moderator activity

Customizing status icons for posts

Allowing agents to edit and delete posts

Managing community posts

Using the Knowledge Capture app

Opening the Knowledge Capture app

Flagging articles with the app

Searching and linking articles using the app

Creating templates for the app

Installing the app

Creating articles with the app

Setting up Answer Bot

Analyzing your Answer Bot activity

Setting up Answer Bot triggers, views and workflows

Using labels in Answer Bot triggers

Using Answer Bot with web forms

Understanding where you can use Answer Bot

Understanding how Answer Bot works